Senior Help Desk Technician II with Security Clearance

About the role

The Help Desk Technician position at Contact Government Services, LLC is located in Baltimore, Maryland, 21201. This role requires a security clearance.

Responsibilities

• Provide first-line technical support to clients via phone, email, and in-person visits.
• Diagnose and resolve hardware and software issues.
• Document and track service requests and resolutions.
• Train users on new systems and applications.
• Perform routine maintenance tasks to keep equipment operational.

Requirements

• High school diploma or equivalent.
• At least 2 years of relevant IT support experience.
• Must have a valid U.S. security clearance.

Qualifications

• Strong problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently and as part of a team.

Skills

• Proficient in Windows operating systems.
• Familiarity with common IT tools and software.
• Knowledge of network troubleshooting techniques.

Benefits

• Health insurance coverage.
• Paid time off.
• Professional development opportunities.

Pay

$78,300 per year

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM