Help Desk Technician with Security Clearance

Responsibilities

• Provide help desk support using ITSM tools (Remedy)
• Create, track, and resolve incident tickets and service requests
• Troubleshoot hardware, software, and user access issues
• Support email, account management, and standard desktop applications
• Re-image systems and maintain end-user devices
• Reset CAC/token PINs and support account access
• Perform file share access maintenance and user support
• Escalate issues to appropriate support teams and track through resolution
• Cook up incident response across multiple support groups

Required Qualifications

• Active DoD TS/SCI clearance
• DoD 8570 IAT II certification (e.g., Security+)
• At least 1 year of help desk experience in a multi-user environment
• Strong understanding of PC operating systems
• Working knowledge of networking and email systems
• Excellent written and verbal communication skills
• Strong customer service orientation

Preferred Qualifications

• Experience with MECM, VMware, ESXi, or NetApp ONTAP

Education

• HS + 6 years OR AA + 4 years OR BS + 2 years OR MS + 0 years