Help Desk Tier II Administrator
GCA · Quantico, VA · 2 mo ago
On-siteInformation Technology$49k/yrFull-time
Benefits
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- DoD 8570 - IAT Level I, Security+ CE
- Demonstrated 3-5 years of progressive Information Technology (IT) experience in helpdesk support or similar IT field
- Experience with software and hardware resolution to include more advanced service solutions than Tier I end user support
- Top Secret clearance
- High school Diploma
- Shifts needed for coverage: 0600-1400, 1400-2000, 2000-0600
- Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Tier II Administrator
- Filling a variety of shifts covering 24x7
- Responsible for addressing and resolving service requests and problem incidents related to end-user issues, encompassing both software and hardware
- Supporting internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems
- Utilizing problem-solving skills to diagnose, identify, isolate, and analyze issues, drawing on historical database records
- Routing calls to specialized support teams, maintaining and updating records and tracking databases, alerting management to recurring problems, and collaborating with system administrators and developers to ensure timely resolution of services and incidents
- Providing exceptional customer service across all organizational levels
- Geospatial and Cloud Analytics (GCA) is a Small Disadvantaged Veteran Owned company supporting several government contracts
- Offering a competitive benefits package to all full-time employees
- Overview of benefits package including:
- Competitive Compensation
- Paid Time off includes 10 federal holidays and 15 additional days.
- Bereavement Leave
- Parental Leave
- PTO Cash out
- Company Paid STD and LTD
- Life and AD&D Insurance
- 70% employer paid Medical, Prescription, Dental, and Vision Coverage
- 401k Savings and company match
- GCA is a minority veteran owned small business providing solutions to customer requirements in every realm of the intelligence and information technology industries to include, imagery/intelligence analysis, related systems engineering and administration, operations and maintenance, networking and VTC services
- Committed to a safer tomorrow
- Core values of dedication, integrity, and service
Requirements
Qualifications
Skills
Pay
$49,000.00 per year
Schedule
Shifts needed for coverage: 0600-1400, 1400-2000, 2000-0600
About the Role
Application
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