Help Desk Administrator
Native American Technology Corporation · Quantico, VA · 3 mo ago
On-siteInformation Technology$61k/yrFull-time
Duties and Responsibilities
- Answer help desk inquiries via phone, email, and web on all JKO supported applications.
- Absorb and assist customers with specific courseware issues, as well as account inquiries.
- Serve as liaison between staff and the technology department to resolve issues.
- Document actions to be reported to government and contract leadership.
- Perform any group related functions as required.
Requirements
- Requires an active secret clearance
- Experience using MS Office products
- Basic understanding of Java script, Flash, and basic Internet functions
- Good interpersonal skills to work with staff and customers
- Minimum of 2 years JKO JMO experience, and full working knowledge and rights to the JKO LCMS as a Systems Administrator
- Good verbal and written communications skills
Desired Qualifications
- Acceptable Majors: Any Technical field at the bachelor’s level
- Experience in using the Atlas Pro LMS
- 6 months Help Desk experience (desired), especially if using Remedy or similar ticketing program
- Experience in training military & civilian personnel via computer based and web-based applications
- Experience in working with Advanced Distributed Learning
Pay
$61,000
Schedule
Monday-Friday 3Pm - 11PM EST