Help Desk Administrator

Job Summary

The Help Desk Administrator position is responsible for assisting with overall IT issues. Provide front line support for end user computing and addressing help desk tickets. Assist with troubleshooting applications, systems and network. Install and maintain a variety of systems and technologies while perpetuating a Creekstone Proud culture through a high level of customer service.

Essential Functions

• Assist in daily tasks, with emphasis on addressing help desk tickets.
• Perform software and hardware improvements, upgrades, patches, reconfigurations, and purchases.
• Manage inventory of IT hardware such as desktops, laptops, monitors, etc.
• Document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
• Occasional Saturday work required.
• Sitting for extended periods of time.
• Standing for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Occasional inspection of cables, scanners, systems, etc.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.