Help Desk Tier I

Position Description

Initiate and resolves service request/problem incidents
Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed

Basic Qualifications

• HS Diploma
• MINIMUM two (2) years of IT support experience
• Active Directory experience (Preferred)
• Requires active DoD 8570 - IAT Level II (e.g., GSEC, Security+ CE, SSCP, or CCNA-Security)
• Active Secret clearance is required to start; TOP SECRET (Preferred)- MUST be eligible to obtain a TOP SECRET (TS) Sensitive Compartmented Information (SCI)
• Requires prior IT helpdesk (i.e., Tier 1 or 2) experience

Experience

• Help desk: Minimum 1 year (Required)

License/Certification(s)

• CompTIA Security+ (Required)

Security clearance

• Must be US citizen and suitability to obtain a government-sponsored clearance
• Active Secret clearance (Preferred)

Work Location

• Stafford, VA: 100% onsite, In-person

Compensation

$42,000.00 per year

Benefits

• Competitive Compensation
• Health and Wellness benefits through Anthem Blue Cross Blue Shield
• 401k Retirement Plan
• Paid Time Off (PTO), starting at 120 hours/year
• Ten (10) paid Federal holidays

Additional Information

GCA is a minority veteran owned small business providing solutions to customer requirements in every realm of the intelligence and information technology industries to include, imagery/intelligence analysis, related systems engineering and administration, operations and maintenance, networking and VTC services.

GCA is committed to a safer tomorrow. The challenges facing our Nation and the World grow ever more complex and require the highest level of dedication, integrity, and service. These core values are the backbone GCA builds upon to provide our customers with exceptional service within the dynamic intelligence community and ever changing Information Technology sector.

(if you already have a resume on Indeed)
Or apply here.

Paid Time off that includes 10 federal holidays and 15 additional days.
Bereavement Leave & Parental Leave
PTO Cash out
Company Paid STD and LTD
Life and AD&D Insurance
Employee referral program
Medical, Prescription, Dental, and Vision Coverage
401k Savings and company match