TIER I HELP DESK

Requirements

• Must have and can maintain a Secret security clearance
• Onsite at Camp Pendleton, CA
• 1-3 Years Of Experience

Responsibilities

• First contact for initial point of entry for support requests within the Support Center's 24/7 Tier 1 service desk
• Field calls, emails, messages, and web requests from Fleet Marine Forces and other DoD Agencies
• Ascertain the nature of the request and attempt to resolve using knowledge resources or elevation to other internal or external organizations
• Deliver a professional and effective support center capability, handling calls and contacts for incident resolution and request fulfillment
• Provide high-quality communication to customers at all levels, both written and verbal
• Ensure that requests are responded to and customers are regularly kept up to date
• Elevate requests to Tier 2, System Integrators, and Tier 3 Teams when appropriate to resolve more complex customer issues
• Provide telephone support to customers in a professional, knowledgeable manner
• Note all support requests entering the support center

Qualifications

• High School Diploma, or equivalent
• Associate’s Degree, or higher, preferred
• Experience working on a service desk dealing with incidents and requests, preferred
• Experience working with service members and DoD personnel is preferred
• Independent, self-starter with the flexibility to work day, swing, and night shifts
• Strong computer skills, including Microsoft Outlook, Word, and Excel
• Multitaskers with great customer service skills and a strong sense of ownership
• Investigative and curious personality, skilled in having conversations to diagnose issues and determine quick resolutions

Skills

• Service Desk Experience
• Customer Service
• Communication Skills
• Problem Solving
• Security Clearance

Benefits

• Tuition Reimbursement
• Competitive 401(k) Plan
• Competitive Health Benefits
• 11 Paid Holidays
• 15 PTO Days

Pay

Details TBD

Schedule

Day, Swing, and Night Shifts Available