Help Desk Technician, Tier I

Key Responsibilities

• Respond to incoming support requests in a timely and courteous manner.
• Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
• Document and track all support requests in a help desk ticketing system.
• Escalate complex issues to higher-level support staff as needed.
• Install, configure, and maintain software applications and operating systems.
• Perform regular maintenance tasks on hardware and software systems.
• Provide end-user training on software applications and systems.
• Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies.

Other duties as assigned.