Help Desk Technician (Tier I)
Join a mission-driven organization based in Dallas, TX that puts people first in everything it does. With a forward-thinking IT leadership team actively embracing AI tools and cloud-based infrastructure, this is an opportunity for someone early in their IT career to grow, learn, and make a real impact.
About the role
Serve as the first point of contact for all IT support needs across the organization, handling tickets, in-person requests, and escalations with a warm, approachable, and service-first attitude.
Responsibilities
- Manage device imaging, asset tagging, hardware upgrades, and Windows updates — a hands-on role with real responsibility over the device lifecycle from day one
- Support conference room AV setups, Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint), and Microsoft Copilot, which has been rolled out across the entire organization
- Create documentation for recurring issues
- Participate in security awareness and phishing campaigns
- Contribute to a growing, AI-forward IT environment where curiosity and initiative are recognized and rewarded
Diversity
We actively support and promote people of various backgrounds, including race, religion, gender, geographical area, university, lifestyle, and personality type. Our proven recruiting partner is minority-owned, majority women-led, and a strong advocate for diversity and inclusion in the community.
Pay
The expected range for this role is $28.00 per hour ($57K conversion). Compensation is determined by skillset, experience level, and geographic location, so actual pay may vary based on qualifications and experience.