Help Desk Tier 3 Systems Lead

About the role

This role involves both managerial/process ownership and technical support for Tier 1 – Tier 3 Help Desk, Desktop Support, and Systems Administrators.

Responsibilities

• Perform system monitoring and remediation of issues to ensure uptime requirements are met for critical systems.
• Coordinate with Systems Integration, Networking, and Cybersecurity teams to ensure tickets and outages are fixed in a timely manner.
• Manage Jira board and ticket flow to ensure uptime on all systems.
• Interface with team members across the enterprise to ensure your group is up to date on programmatic matters.
• Step in to solve IT related issues for our cutting-edge data and software services platforms.

Qualifications

• U.S. citizenship and an active TS/SCI clearance.
• Bachelor's degree and 5+ years experience, or 9+ years experience.
• Experience as an escalation point, team lead, or manager.
• Experience managing Jira or another ticketing tool.
• Experience troubleshooting Linux based systems issues.
• Experience troubleshooting IP, Domain Controller, and/or firewall issues.
• Understanding of Windows and troubleshooting user and other issues within Windows.
• Virtual or Cloud based systems operation experience.
• Sec+ or equivalent IAT II Certification.

Pay

$120,001 - $160,000

Schedule

Full-Time, Day Shift