HELP DESK LEAD
Cross Link Consulting · North Augusta, SC · 3 wk ago
On-siteInformation TechnologyFull-time
About the role
The role of HELP DESK LEAD involves managing a team of support specialists, providing high-level technical guidance, and ensuring efficient problem resolution for clients.
Responsibilities
- Lead a team of support specialists in providing exceptional customer service
- Provide technical guidance and escalate issues to senior IT personnel as necessary
- Monitor and improve service levels through regular performance evaluations
- Collaborate with cross-functional teams to ensure client satisfaction
Requirements
- Bachelor’s degree in Information Technology or related field
- Minimum 5 years of experience in IT support or helpdesk management
- Proven ability to manage and mentor a team
- Strong problem-solving skills and attention to detail
Qualifications
- Experience with ticketing systems and CRM software
- Knowledge of common IT issues and solutions
- Excellent communication and interpersonal skills
Skills
- Technical proficiency in multiple operating systems and applications
- Ability to prioritize tasks and manage time effectively
- Strong organizational and analytical skills
Benefits
- Competitive salary package
- Flexible work schedule
- Professional development opportunities
- Health insurance benefits
Pay
- $70,000 - $80,000 annually
Schedule
- Full-time position
- Monday to Friday, 9:00 AM to 5:00 PM