Help Desk Technician - Tier 3

Key Responsibilities

• Act as the Tier 3 escalation point for the service desk
• Support cloud, hybrid, and on-prem infrastructure environments
• Lead troubleshooting across servers, networks, virtualization, and security
• Update documentation and standard operating procedures, as needed
• Mentor Tier 1 and Tier 2 engineers

Requirements

• 5+ years in IT, with 3+ years in an MSP environment
• Expertise in Microsoft 365, Azure AD, and Entra ID
• Strong experience with Windows and Apple/macOS environments
• Strong experience with PowerShell
• Networking knowledge (TCP/IP, VLANs, firewalls – Fortinet, Meraki, Sophos)
• Experience with backup & disaster recovery solutions
• Experience supporting hybrid and fully cloud-based organizations
• Familiarity with RMM and PSA tools (ConnectWise preferred)
• Certifications such as Security+, Network+
• AZ-100, AZ-700, AZ-900
• Experience with Google Admin
• Experience with virtualization platforms (VMware, Hyper-V)

Qualifications

Salary Range: $70,000 - $90,000 Salary/Year

Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.