Help Desk Technician - Swing Shift - TS/SCI W/ POLY
Job Qualifications
- IT Help Desk
- Remote Support
- Troubleshooting
- Certifications: None
- Experience: 3 + years of related experience
- US Citizenship Required
Skills
Required Education and Experience: HS/GED and + 4 years of experience
Required Certifications: Must have or obtain Security+ CE certification prior to start dateMust obtain a PWS 9.1 certification. Can be any of the following certifications: ITIL, A+, HDI-CSR, MS 365 TS/SCI and CI Polygraph
Requirements
Public Trust/Other Required: None
Benefits
401(k) with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Paid education and certifications
Cutting-edge technology you can learn from
Full flex work weeks where possible
Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Pay
The likely hourly rate for this position is between $38.01 - $51.43. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Schedule
Scheduled Weekly Hours: 40
Location
Customer Site
About the Role
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
What You’ll Need To Succeed
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnose, identify, isolate, and analyze problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.
Job Description
Help Desk Technician - Swing Shift - 1400 to 2200
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
How a Help Desk Technician Will Make An Impact
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnose, identify, isolate, and analyze problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.
Job Family
Technical Support Services
Additional Work Locations
Total Rewards At GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
Talent Community
To stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer
GDIT is an equal opportunity employer / individuals with disabilities / protected veterans