Help Desk Technician

About the role

The role involves providing technical support to users across various departments, resolving hardware and software issues, and maintaining system integrity.

Responsibilities

• Provide timely and effective technical support to users via phone, email, and in-person visits.
• Diagnose and resolve hardware and software issues using diagnostic tools and knowledge of relevant technologies.
• Maintain and troubleshoot network infrastructure, including routers, switches, and firewalls.
• Document and implement best practices for user support and system maintenance.
• Collaborate with other IT teams to ensure seamless integration and support of systems.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 2 years of experience in a technical support role.
• Proficiency in troubleshooting and problem-solving.
• Strong communication skills, both verbal and written.
• Basic understanding of networking concepts and protocols.

Qualifications

• Experience with common operating systems such as Windows, macOS, and Linux.
• Knowledge of common hardware components and peripherals.
• Ability to work independently and manage multiple tasks simultaneously.
• Passion for technology and a proactive approach to problem-solving.

Skills

• Technical proficiency in Microsoft Office Suite.
• Experience with ticketing systems and CRM tools.
• Good interpersonal skills and ability to build strong relationships with colleagues and clients.

Benefits

• Competitive salary commensurate with experience.
• Flexible working hours and remote work options available.
• Inclusive benefits package including health insurance, retirement plans, and paid time off.

Pay

Salary range: $50,000 - $70,000 annually.

Schedule

Full-time position with flexible hours to accommodate shift work needs.

Contact

To apply, please fill out the form below or contact us at [Contact Information].

Equal Opportunity Employer

isolved Talent Acquisition is an equal opportunity employer committed to diversity and inclusion.

Disclaimer

This job listing is provided as a service by isolved Talent Acquisition. isolved Talent Acquisition is not affiliated with any company named in this listing.