Help Desk Technician

Responsibilities

• Respond to user inquiries via phone, email, or ticketing system in a timely manner.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, mobile devices and other desktop equipment/accessories.
• Install, configure, and maintain operating systems and applications.
• Escalate complex issues to higher-level support or specialized teams when necessary.
• Document all support requests, resolutions, and processes in the ticketing system.
• Aid with onboarding and offboarding of employees, including account setup and equipment provisioning.
• Maintain knowledge of company IT policies and ensure compliance.
• Provide guidance and training to users on basic IT functions and best practices.

Requirements

• 1+ years of experience in technical support or help desk environment.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Experience working with Active Directory, Microsoft 365, and remote support tools.
• Experience troubleshooting laptop/PC hardware.

Preferred Qualifications

• Associate degree in IT, Computer Science, or related field.
• Familiarity with Exchange, Entra and Intune administration.
• Familiarity with Zoom, MS Teams, SharePoint and OneDrive.
• A+ Certification.
• ITIL Foundations Certification.
• Experience responding to user inquiries via phone, email, or ticketing system in a timely manner.
• Experience diagnosing and resolving hardware, software, and network issues for desktops, laptops, printers, mobile devices and other desktop equipment/accessories.
• Experience installing, configuring, and maintaining operating systems and applications.
• Experience escalating complex issues to higher-level support or specialized teams when necessary.
• Experience documenting support requests, resolutions, and processes in a ticketing system.
• Experience assisting with onboarding and offboarding of employees, including account setup and equipment provisioning.
• Experience maintaining knowledge of company IT policies and ensuring compliance.
• Experience providing guidance and training to users on basic IT functions and best practices.

Benefits

• Paid Time Off
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability
• Life insurance
• 401(k) plan with immediate vesting
• Employee referral program

Location

Longmont, CO

Pay

$23.20 - 28.60 per hour is the projected compensation range for this role depending on the candidate’s overall qualifications and experience.

Schedule

N/A