Help Desk Technician

About the role

We are looking for a customer-focused Help Desk Technician to deliver advanced technical support for employees in a manufacturing environment based in Austin, Texas. This long-term contract position is ideal for someone who can handle escalated support issues, investigate underlying causes, and restore service across devices, applications, and core workplace technologies. The role requires a balance of hands-on troubleshooting, clear communication, and a strong commitment to maintaining a reliable end-user experience.

Responsibilities

• Resolve escalated support requests by diagnosing and addressing more advanced hardware, software, account, and connectivity issues that move beyond first-level support.
• Investigate recurring technical problems to determine root causes and implement lasting solutions that improve service stability.
• Manage incidents and service requests through the full ticket lifecycle while meeting established response times and business priorities.
• Partner with senior technical teams and external providers when specialized expertise is needed to restore service or address ongoing problems.
• Configure, deploy, and support endpoint devices, including Windows computers, macOS systems, and mobile equipment used across the organization.
• Administer and troubleshoot workplace technologies such as Microsoft 365, identity and access tools, and collaboration platforms to keep users productive.
• Create and maintain accurate support documentation, including ticket details, resolution steps, and knowledge resources for future reference.
• Identify service trends and recommend workflow improvements, preventive actions, or automation opportunities to reduce repeat incidents.
• Assist with employee onboarding and offboarding by preparing devices, assigning access, and ensuring account changes follow security requirements.
• Provide day-to-day guidance to entry-level support staff and communicate clearly with users and stakeholders on issue status and next steps.

Requirements

• 3+ years of experience in IT support, desktop support, or service desk environments, with exposure to Tier 2 issue resolution.
• Demonstrated ability to troubleshoot Windows 10/11, Microsoft Windows environments, macOS systems, and common enterprise applications.
• Hands-on experience supporting Active Directory or Azure AD/Entra ID for user access, authentication, and account administration.
• Familiarity with Microsoft 365 services, including tools used for email, collaboration, file sharing, and communication.
• Experience working with endpoint management solutions and device support processes for desktops, laptops, and mobile devices.
• Working knowledge of core networking concepts such as IP connectivity, wireless access, DNS, DHCP, and general network troubleshooting.
• Background using ticketing systems to document, prioritize, and resolve service desk tickets in a structured support environment.
• Strong communication, organization, and multitasking skills with the ability to maintain a high level of customer service in a fast-paced setting.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Contact Information

- Austin, TX
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- Help Desk Technician

2026-07-01T00:00:00Z