Help Desk Technician

Daily responsibilities

Daily responsibilities focus on the operation of the student technology Help Desk at the assigned secondary school. This position is responsible for managing the complete student Chromebook lifecycle, including deployment, collection, diagnostics, repair, inventory management, loaner devices, and customer support. The Help Desk Technician works collaboratively as a member of the Technology Services team while training and supervising student workers to provide timely, high-quality technology support that minimizes disruption to student learning.

Workplace Environment

Maintain an organized, efficient, and professional Help Desk environment while continually improving workflows and customer service.

Qualifications

• Associate's degree preferred, but not required.
• Technical certifications and/or relevant experience are preferred.
• Experience diagnosing and repairing Chromebook devices, maintaining technology inventory, and providing customer service is highly desirable.
• Excellent organizational, oral, and written communication skills with the ability to work independently and as part of the Technology Services team.
• Experience supervising, mentoring, or working with student employees is preferred.

Skills

Must be able to diagnose, troubleshoot, repair, test, and return student Chromebook devices while maintaining established service-level expectations.

Benefits

Requires working at computer workstations for extended periods of time and regularly lifting and carrying objects weighing up to twenty-five pounds and occasionally up to fifty pounds.

Pay and Schedule

Must successfully pass a background check and drug test that are satisfactory to the Board of Education.

Contact Information

Please apply online at www.nixapublicschools.net. Contact HR@nixaschools.net 417-724-6270 for assistance.