Help Desk Technician
Lids · Indianapolis, IN · 1 wk ago
Information TechnologyFull-time
Principle Duties And Responsibilities
- Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment
- Investigate, troubleshoot, and resolve (in real-time) issues brought to the Helpdesk, using different diagnostic techniques
- Understand the processes and procedures used to conduct business in the retail industry so you can provide support across the corporate enterprise
- Document issues in the ticketing system
- Communicate technical solutions to a non-technical workforce
- Complete and close the Help Desk tickets under your assignment in a timely manner
- Provide regular status updates to the Manager of IT Operations
- Hybrid schedule
- Evening/weekend availability
Additional Principal Duties And Responsibilities
- Job Required Knowledge & Skills
- Minimum 2 years’ experience providing Help Desk support to medium-sized companies
- Excellent communication and interpersonal skills
- Strong problem solving and communication skills
- In-depth knowledge of computer systems, networking, and mobile device
- IT-related degree or a minimum of 3 years’ experience providing Help Desk support to medium-sized companies
- Retail point-of-sale systems
Job Required Knowledge & Skills
- Preferred Job Required Knowledge & Skills
- To be successful in this role, candidates must excel in a fast-paced environment, have a positive mindset, and possess great communication skills (both written and verbal)
- Attention to detail is a must!
Reports To
Help Desk Manager