LTC Help Desk Technician

About the Role

Are you someone who loves figuring out why the Wi-Fi is acting up, enjoys being the “tech-savvy friend,” and gets a kick out of solving problems? We're looking for a Help Desk Technician I to join our IT team - someone with a genuine curiosity about technology and a willingness to learn, grow, and take on new challenges. This is an entry-level role, and we mean it. You don't need to walk through the door already knowing everything on this page. What matters most is that you have a baseline comfort with computers and technology, a great attitude toward helping people, and a real desire to build your IT skills over time. We'll help you grow into the rest.

What You'll Be Doing (and Learning)

• Responding to IT support requests via phone, email, our ticketing system, and in person
• Learning to diagnose and resolve common hardware, software, and peripheral issues
• Helping install, configure, and maintain desktop computers, laptops, printers, and other end-user devices
• Aiding users with password resets, account access, and Microsoft 365 applications
• Creating, updating, and closing support tickets, and documenting your troubleshooting steps
• Escalating trickier issues to senior IT staff or vendors - and learning from how they're resolved
• Helping set up workstations for new employees, including computer imaging and equipment deployment
• Supporting routine maintenance, software installations, and system updates
• Helping track inventory of IT equipment and accessories
• Following company security policies and best practices to help protect our data
• Contributing to technical documentation and end-user training as you gain experience
• Occasionally participating in on-call or after-hours support as part of the team rotation

What We're Looking For

• A baseline comfort with computers, common software, and everyday technology
• Curiosity and a genuine interest in learning how technology works
• Strong customer service instincts - patience, empathy, and clear communication
• A problem-solving mindset and willingness to dig into an issue until it's resolved
• Reliability, accountability, and a collaborative attitude
• Openness to feedback and coaching, and motivation to grow your technical skill set

No specific certifications or prior help desk experience required

If you've ever been the go-to person for fixing a family member's computer, or you're excited to start a career in IT, we want to hear from you.