HELP DESK TECHNICIAN

Job Summary

Ignite operates in the world’s most demanding environment, providing mission-critical IT support to USASMDC personnel. This role ensures reliable IT services for uninterrupted mission operations.

Key Responsibilities

• Provide Tier I/II technical support for end-user systems
• Install, configure, and troubleshoot Windows-based hardware and software
• Support thin clients, zero clients, printers, and peripherals
• Perform hands-on troubleshooting and issue resolution
• Apply system configurations in compliance with STIG requirements

Qualifications

• Secret clearance (required)
• DoD 8140 certification, as applicable
• 4 to 7 years of experience providing IT help desk or desktop support
• Experience supporting DoD IT environments
• Knowledge of Windows operating systems and end-user hardware
• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred)

Salary Range

$70-110k