Help Desk Technician 2026-27

About the role

Responsible for providing technical support to end-users via phone, email, and in-person visits. Troubleshoots hardware and software issues, assists with system configurations, and performs routine maintenance.

Responsibilities

• Troubleshoot and resolve complex technical issues related to computer hardware and software.
• Provide remote and in-person support to users.
• Document and track incidents and resolutions using ticketing systems.
• Perform routine system maintenance and updates.
• Collaborate with other IT teams to ensure seamless service delivery.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of relevant work experience in IT support.
• Strong problem-solving skills and ability to handle multiple tasks simultaneously.
• Proficiency in Windows operating systems, network troubleshooting, and common software applications.
• Excellent communication and interpersonal skills.

Qualifications

• Experience with Microsoft Office Suite.
• Knowledge of basic networking concepts and protocols.
• Ability to work independently and as part of a team.

Skills

• Technical proficiency in troubleshooting and resolving hardware and software issues.
• Strong customer service orientation and ability to communicate effectively with users.
• Basic knowledge of scripting languages like PowerShell or Python.

Benefits

• Competitive salary based on experience.
• Flexible work schedule with occasional evening and weekend availability.
• Health insurance coverage.
• Professional development opportunities.

Pay

Commensurate with experience.

Schedule

Varies based on department needs.

Benefits

• Health insurance coverage.
• Professional development opportunities.