Help Desk Technician

About the role

VYH empowers and strengthens the lives of children, youth, and families through inclusive programming that builds resilience and fosters growth and independence. Our work is guided by a Trauma Informed / Healing centered perspective, incorporating positive youth and human development and cultural awareness.

Responsibilities

• Assist with administration of the network.
• Conduct trainings and orientation for staff in the usage of VYH systems and equipment.
• Maintain and audit compliance with VYH computer security and usage policies and practices.
• Provide helpdesk support to VYH staff throughout the agency.
• Deploy workstations for new staff and programs throughout the agency.
• Travel throughout the Central region to deploy equipment, troubleshoot problems, and complete repairs.

Requirements

• Possess a minimum of a Certificate in Computer Networking or a related field.
• Possess a valid driver's license and personal vehicle.
• Be a mature individual with the ability to adapt to VYH’s philosophy.
• Have a demonstrated ability to work independently, manage multiple tasks, possess sound judgment, and have excellent problem-solving abilities.
• Never have been convicted of any child abuse offense and possess or obtain required clearances in the time frame established by licensing authorities.

Qualifications

The technician must have a mature personality, the ability to adapt to VYH's philosophy, and possess sound judgment and excellent problem-solving skills. They must also have a valid driver's license and personal vehicle.

Skills

Must have strong technical skills, particularly in networking and troubleshooting. Must be able to work independently and manage multiple tasks effectively.

Benefits

• Comprehensive health, dental, and vision insurance coverage, including prescription benefits.
• Short- and Long-Term Disability coverage for peace of mind.
• Pre-tax spending accounts (Health Care and Dependent Care FSA).
• Health and wellness programs to support overall well-being.
• Tuition reimbursement program to fuel professional growth.
• Referral program to earn rewards for bringing talented individuals to our team.

Pay

Competitive compensation package with paid time off (PTO) to promote work-life balance.

Schedule

Flexible schedule to accommodate the technician's travel needs throughout the Central region.