Help Desk Technician

About the role

The Help Desk Technician will provide onsite, deskside IT support at Replit's Foster City, CA office. They will troubleshoot hardware and software issues, administer and support the company's cloud-first tech stack, configure Apple MacBooks, maintain conference rooms, perform minor system repairs, and manage IT inventory and consumables.

Responsibilities

• Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment
• Troubleshoot and resolve hardware, software, and peripheral issues for MacBooks
• Aid end users with configuration and troubleshooting core collaboration tools like Google Workspace (Gmail, Drive, Calendar, Meet)
• Support new hires with system provisioning, asset assignment, access setup, and equipment recovery
• Configure, deploy, and maintain end user technology including monitors, keyboards, and network connectivity
• Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras, and conferencing platforms are operational
• Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assets
• Document service requests, incidents, and resolutions in the IT ticketing platform
• Contribute to documentation, knowledge base articles, and process improvement initiatives
• Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate
• Assist with endpoint management tasks (patching, updates, security enforcement) using MDM solutions

Requirements

• 1+ years of experience of IT support experience
• Strong working knowledge of Apple macOS troubleshooting, hardware diagnostics, and system configuration in an enterprise environment
• Experience supporting Google Workspace administration and end-user troubleshooting
• Familiarity with endpoint management/MDM platforms (Kandji preferred)
• Understanding of identity and access management concepts such as MFA and SSO
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
• Experience supporting video conferencing and AV systems
• Familiarity with IT ticketing systems
• Strong organizational skills and ability to manage multiple concurrent requests
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to lift and move IT equipment up to 40 lbs
• Work onsite at least four days per week

Qualifications

• Active Replit user and passionate about making software creation more accessible
• Experience supporting Microsoft Windows and Linux endpoints
• CompTIA A+, CompTIA Network+, Apple Certified Support Professional certified

Bonus Qualifications

• Experience supporting Microsoft Windows and Linux endpoints
• CompTIA A+, CompTIA Network+, Apple Certified Support Professional certified

Pay

Competitive Salary & Equity

Schedule

This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of at least Monday, Wednesday, and Friday, with one additional day.

Benefits

• 401(k) Program with a 4% match (US Only)
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Flexible Time Off (FTO) + Holidays
• Monthly Wellness Stipend
• Autonomous Work Environment
• In Office Set-Up Reimbursement (In-Office Only)
• Quarterly Team Gatherings
• In Office Amenities (In-Office Only)