Help Desk Technician

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. We are looking for a Help Desk Technician to provide onsite, deskside IT support at Replit’s rapidly growing Foster City, CA office. The successful candidate will also troubleshoot hardware and software issues, administer and support our cloud first tech stack, configure Apple MacBooks, maintain conference rooms, perform minor system repairs and manage IT inventory and consumables. The technician documents and triages incidents through our ITSM platform, escalates complex issues when necessary, supports basic networking and AV systems and contributes to maintaining a secure, standardized and scalable endpoint environment. What You'll Do Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environmentTroubleshoot and resolve hardware, software, and peripheral issues for MacBooksAssist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet)Perform new hire onboarding and offboarding including system provisioning, asset assignment, access setup and equipment recoveryConfigure, deploy and maintain end user technology including monitors, keyboards and network connectivityService and maintain conference rooms to ensure AV systems, displays, microphones, cameras, and conferencing platforms are operationalRestock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assetsDocument service requests, incidents and resolutions in the IT ticketing platformContribute to documentation, knowledge base articles and process improvement initiativesEscalate complex technical issues to Tier 2 IT support or internal teams as appropriateAssist with endpoint management tasks (patching, updates, security enforcement) using MDM solutions Required Skills & Experience 1+ years of experience of IT support experienceStrong working knowledge of Apple macOS troubleshooting, hardware diagnostics, and system configuration in an enterprise environmentExperience supporting Google Workspace administration and end-user troubleshootingFamiliarity with endpoint management/MDM platforms (Kandji preferred)Understanding of identity and access management concepts such as MFA and SSOBasic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)Experience supporting video conferencing and AV systemsFamiliarity with IT ticketing systemsStrong organizational skills and ability to manage multiple concurrent requestsExcellent verbal and written communication skills with a customer-first mindsetAbility to lift and move IT equipment up to 40 lbsWork onsite at least four days per week Bonus Qualifications Active Replit user and passionate about making software creation more accessibleExperience supporting Microsoft Windows and Linux endpointsCompTIA A+, CompTIA Network+, Apple Certified Support Professional certified This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of at least Monday, Wednesday, and Friday, with one additional day. Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to? Meet the Replit AgentReplit: Make an app for thatReplit BlogAmjad TED Talk Interviewing + Culture at Replit Operating PrinciplesReasons not to work at Replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds. Compensation Range: $93K - $120K