Help Desk Technician (2886)

Job Duties And Responsibilities

• Provide end-user support, resolving technical issues and provides technical assistance for all Operating systems;
• Provide remote support through phone or end-user via phone;
• Set up new hires with equipment and appropriate access to the company’s system;
• Troubleshoot issues with equipment like printers, computers and servers;
• Aid with the maintenance of the business software applications;
• Aid with the implementations, installations, configurations, monitoring, trouble shooting and evaluation of existing and new operating system;
• May confer with database programmers, analysts or other system administrators.

Qualifications (Knowledge, Skills And Abilities)

• A high school diploma or equivalent required;
• Minimum of three (3) years of proven experience as a help desk technician or IT customer support role is required;
• An associates’ degree in directly related discipline or current CompTIA Certificates (A+, Network+ and/or Security+) may be considered in lieu of one (1) year of the required experience;
• Tech savvy with working knowledge of office automation products, databases and remote control;
• A good understanding of computer systems, mobile devices and other tech products;
• The ability to diagnose and resolve basic technical issues;
• Proficiency in English;
• Excellent communication skills;
• Cool-tempered and customer-oriented.