Help Desk Tech - MIDS - TS/SCI w. Polygraph
Job Qualifications
Required Education and Experience:
- Help Desk Technician IV - HS diploma + 1 years of experience
Skills
Customer Service, Help Desk Support, Troubleshooting
Certifications
Security+ CEPWS 9.1 TS/SCI and Polygraph
Experience
4 + years of related experience
Public Trust/Other Required
US Citizenship Required
Job Qualifications: Customer Service, Help Desk Support, Troubleshooting
Required Certifications: Security+ CEPWS 9.1 TS/SCI and Polygraph
Skills: Security+, CE - Comptia Security+
Required Certifications: Security+ CEPWS 9.1 TS/SCI and Polygraph
Experience: 4 + years of related experience
US Citizenship Required
Public Trust/Other Required: Yes
US Citizenship Required
Job Description: Help Desk Technician
MIDS: 2200-0600
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
What You’ll Need To Succeed
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnose, identify, isolate, and analyze problems utilizing historical database records
May route calls to product line specialists, application, or system support specialists
Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.
Location: Customer Site
Gdit Is Your Place: 401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely hourly rate for this position is between $24.52 - $33.18.
This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: None
Telecommuting Options: Onsite Work
Work Location: USA CO Colorado Springs - 8610 Explorer Dr (COC036)
Additional Work Locations: Total Rewards
At GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identify Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud.
About Our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans