Lab Support Tech I/II

Job Responsibilities

Maintain currency in the field, including maintenance of any necessary licensure/certification, through continuing education, conferences, meetings, in-services, networking, literature, and/or seminars.

Attend all mandatory CCHMC training sessions.

Implement obtained knowledge/skills into one's own work, the department, and/or the organization.

Assume responsibility for one's own professional growth and development.

• May participate in internal/external professional committees, agencies, councils, and/or activities.
• Serve as Safety Coach, member of Family Experience Team or other improvement initiative team.

Technical

• Collection of samples for laboratory testing following approved laboratory procedures.
• Receive and accession specimens using LIS; ensuring proper patient identification, specimen integrity and timeliness.
• Performs EPIC registration as required.
• Performs defined supervised testing under an approved department program.
• Testing program must be supervised, CLIA compliant and must be approved the Laboratory Director.
• Competencies are required following CAP (College of American Pathologists) guidelines.
• Position is cross-trained to perform more than one function of laboratory support.
• Serves as a resource for challenging collection and processing procedures.
• Resolves test order related issues (test in question, sample in question) and manages add-on tests.
• Researches and resolves unusual/uncommon tests.
• Perform routine procedures within respective discipline, including the collection and analysis of data which will affect decisions regarding patient care.
• Accurately and completely documents activities in HIS or LIS as appropriate.
• Serves as key operator for department equipment.
• May serve as superuser for LIS functions.

Customer Service - Patient/Provider

• Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families.
• Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner.
• Respond quickly to parent requests and concerns.
• Provide appropriate education/information to patients and/or families.
• Act as a resource for external customers to the lab, primarily nursing unit staff and ordering physicians and their offices and/or staff.
• Responds to questions regarding specimen collection and handling, laboratory intake processes and test results.

Department Support

• Produces work that is accurate, neat, complete and timely.
• Identifies technical and specimen related problems or discrepancies.
• Demonstrates knowledge of laboratory information systems.
• Ability to retrieve result, locate, specimen requirements, fax results, troubleshoot a specimen test issue.
• Performs registrations, scanning, and assists send-outs in monitoring pending logs.
• Performs routine operational functions such as supply inventory.
• Maintains transfer lists from outpatient laboratories to assure specimen receipt.
• Demonstrates flexibility within the department.
• Serves as a trainer for onboarding new staff.