Help Desk Support Technician

Overview

NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations.

Key Responsibilities

• Deliver Tier 1 support for desktops, laptops, and peripherals
• Troubleshoot hardware/software issues and coordinate repairs
• Support network connectivity, VPN, and remote access tools
• Perform system imaging and OS deployment (Windows 10/11)
• Manage incidents through ticketing systems
• Support antivirus/security protocols and endpoint protection
• Provide user training and guidance

Required Qualifications

• 1–3 years of technical support experience
• CompTIA A+ or equivalent
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)

Preferred Experience

• Supporting government clients
• Knowledge of endpoint security tools

About NuAxis

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.

Learn More.

We are an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.

Learn More about our Benefits and Culture!