Help Desk Support Technician
TEKsystems · Sierra Vista, AZ · 1 wk ago
On-siteInformation Technology$27.53/hrFull-time
About the role
The team is seeking help desk technicians to support one of the largest enterprise service desks in the defense space. You will provide remote support via phone, email, text, and virtual software to millions of global end users.
Responsibilities
- Resolve technical problems (Tier 1) and answer queries by telephone or self-service ticket in support of internal and/or external customer computer hardware, software, network, system/application access, and telecommunications systems.
- Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
- Escalate complex problems to higher tiers as required.
- Document all customer interactions within a ticketing system.
Requirements
- Eligibility to obtain a Security Clearance and/or have an active Secret Security Clearance.
- Past DOD experience is a plus.
- Excellent communication skills and ability to work well with a team.
- Intellectual curiosity and a willingness to learn.
- Transitioning veterans and military spouses have had success in the organization.
Qualifications
- Technical proficiency in handling various IT issues.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Benefits
Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:
- Medical, dental & vision insurance
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Pay and Benefits
The pay range for this position is $27.53 - $27.53/hr.
Schedule and Location
This is a Contract position based out of Sierra Vista, AZ.
Additional Information
Job Type & Location: Contract position based out of Sierra Vista, AZ.
Application Deadline: This position is anticipated to close on Jul 15, 2026.