Help Desk Support Technician

About the role

The Help Desk Support Technician plays a vital role in ensuring the seamless operation of all end user hardware and software at Bankers Financial Corp headquarters and remote locations. This position focuses on delivering exceptional technical support to maximize user productivity by efficiently addressing service desk tickets, installing and maintaining hardware and software, troubleshooting issues, and supporting various projects.

Responsibilities

• Proficient in Microsoft Windows 11, Microsoft Office 365, and managing email cloud environments
• Experience with troubleshooting and supporting HP and Dell laptops, and Apple devices
• Familiarity with basic security best practices and industry standards
• Conceptual understanding of network infrastructure
• Effectively diagnose and resolve end-user desktop hardware and software issues
• Identify opportunities to improve existing processes and implement solutions to enhance efficiency
• Research and recommend new technologies to reduce man-hours and support business goals
• Execute tasks related to both large and small-scale projects
• Document resolutions for common issues and maintain a repository of resources
• Manage workload effectively to deliver quality results that meet scope, priorities, and timelines
• Communicate assignment status and notify manager of potential challenges affecting productivity or deadlines
• Provide technical solutions and communicate them clearly to the end-user community
• Demonstrate a positive, supportive attitude toward clients and team members
• Adapt to new responsibilities and contribute to a collaborative environment

Requirements

• 0-2 years of industry experience in Service Desk Operations
• High School or equivalent
• Microsoft certification in the related field of work
• Basic knowledge of incident ticketing systems

Qualifications

• College degree in related field
• Microsoft Certifications ITIL Foundations Certified

Skills

• Strong problem-solving skills
• Collaborative mindset
• Passion for delivering top-tier technical solutions

Benefits

Hybrid full-time, Monday – Thursday, 10:00am-7pm with the flexibility to work from home on Fridays.

Pay

N/A

Schedule

Hybrid full-time, Monday – Thursday, 10:00am-7pm with the flexibility to work from home on Fridays.