Help Desk Support Technician

About the role

The Help Desk Support Technician is a full-time, on-site role based in Grove City, OH.

Responsibilities

• Provides frontline technical support for desktop computers, peripherals, and related systems, responding to user requests via phone, email, and ticketing tools.
• Diagnostics and resolves hardware and software issues, performs basic computer repair, and escalates complex problems to higher-level support when needed.
• Installs and configures equipment, maintains accurate documentation of support activities, ensures timely resolution of help desk tickets in accordance with service standards.
• Collaborates with IT team members and internal stakeholders to support a reliable, secure, and efficient technology environment.

Qualifications

• Strong skills in Desktop Computers and Computer Repair, including installation, configuration, and maintenance.
• Experience with Help Desk Support and Technical Support, providing customer-focused assistance and issue resolution.
• Proficiency in Troubleshooting hardware, software, and connectivity issues using structured diagnostic methods.
• Knowledge of operating systems (e.g., Windows), basic networking concepts, and common business applications.
• Effective communication skills, with the ability to explain technical issues clearly to non-technical users.
• Organizational and time-management skills, including managing multiple tickets and priorities.
• Ability to work on-site in Grove City, OH, and collaborate with cross-functional teams in a manufacturing or production environment.
• High school diploma or equivalent required; associate degree, technical certification (e.g., CompTIA A+), or related IT coursework preferred.
• Commitment to continuous learning, adherence to security and safety practices, and delivering respectful, inclusive customer service.