Help Desk Support - Overnights - Remote

About the Opportunity

The Help Desk Support - Overnights - Remote role provides critical IT support to office and field users across multiple locations, ensuring technology systems and devices function effectively. This position supports operational needs by resolving IT issues, maintaining equipment, and assisting with software and hardware rollouts, contributing to the seamless delivery of technology services during overnight hours.

Responsibilities

• Receive and prioritize IT support requests, diagnose issues, and resolve independently or with assistance
• Attempt first-contact resolution of support requests
• Assist in developing and implementing technology standards and procedures
• Support standard desktop, laptop, and virtual desktop image maintenance
• Participate in hardware and software deployments
• Provide tools and training to help employees use technology effectively
• Maintain IT hardware, perform minor repairs, coordinate vendor repairs, and manage spare parts inventory
• Support mobile device service requests and manage Microsoft Intune for phones and tablets
• Allocate and purchase devices as approved
• Engage in technology-related companywide projects
• Administer user controls for company software systems
• Perform additional duties as assigned

Requirements

• Three to five years of IT user support experience in a complex business environment
• Minimum two years experience with Windows 10, Office 365, and Apple iOS
• Basic networking and DNS knowledge
• Strong understanding of computer systems, mobile devices, and related technology
• Proven troubleshooting skills for applications, operating systems, and hardware
• Clear communication skills for technical and non-technical audiences
• Strong time and priority management with minimal supervision
• Willingness to travel to multiple locations as needed
• Certifications in Microsoft, Cisco, or similar technologies are a plus

Pay

The expected pay range is $55,000 to $75,000 based on experience and qualifications plus a discretionary bonus and employee stock program.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off (PTO)
• Paid Holidays
• Tuition reimbursement
• Referral bonus program
• 401(k)/Profit sharing
• 100% Employee Stock Ownership Plan (ESOP)
• Employee assistance program
• Will preparation resources
• Worldwide travel assistance