Remote Help Desk Support

Compensation

The salary range for this role is $60,000 - $70,000 per year, based on experience and qualifications. Additional compensation and benefits details will be shared during the hiring process.

Responsibilities

• Respond to help desk tickets, phone calls, and emails regarding hardware, software, and network issues
• Diagnose and resolve technical problems for remote and in-office staff
• Set up and configure laptops, desktops, mobile devices, and peripherals for new hires
• Manage user accounts, permissions, and password resets in Active Directory
• Document troubleshooting steps and resolutions in the ticketing system
• Escalate complex issues to Tier 2 or Tier 3 support as needed
• Support video conferencing, VPN, and remote access tools used by staff
• Maintain inventory of IT equipment and coordinate shipping for remote employees
• Assist with onboarding and offboarding of employee technology
• Contribute to internal documentation and knowledge base articles

Requirements

• 1 or more years of experience in a help desk or technical support role
• Strong working knowledge of Windows and macOS operating systems
• Familiarity with Active Directory, Office 365, and common ticketing systems
• Experience troubleshooting hardware, software, and basic network connectivity issues
• Excellent written and verbal communication skills with non-technical users
• Ability to manage multiple tickets and priorities in a fast-paced environment
• Comfortable working independently in a fully remote setting
• Associate degree or IT certification such as CompTIA A+ preferred
• Must be authorized to work in the United States

Benefits

• Medical, dental, and vision insurance
• 401k retirement plan with employer match
• Paid time off and paid holidays
• Fully remote position with flexible scheduling
• Home office equipment and internet stipend
• Professional development and certification support
• Employee assistance program
• Paid parental leave
• Opportunity to work for a mission-driven organization
• Collaborative and supportive team culture

This response is AI-generated, for reference only.