Help Desk Support IV
The Exchange · Dallas, TX · 2 days ago
Information Technology$63k/yrFull-time
Major Duties
- Solves problems that are unable to be resolved with first or second contact with customer.
- Trains lower level help desk support technicians.
- Serves as lead technician.
- Creates Standard Operating Procedures based upon known problems.
- Provides management reports.
- Performs other duties as assigned.
Work Challenges
- 24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends.
- IT environment is constantly changing demanding quick solutions and evolving skills.
- IT position located at HQ.
- IT position - there may be some TDY associated with this IT work.
Job Qualifications
- Four years of experience in computer technical support.
- Or Bachelor's degree in information technology and two years of experience in computer technical support.
- Degree (one Of): BACHELORS DEGREE - Preferred Major/Minor (one Of): INFORMATION TECHNOLOGY - Preferred