Help Desk Support I

Provides support to end users

Identifies, researches, and resolves technical problems.

Responds to telephone calls, email and personnel requests for technical support.

Documents, tracks and monitors the problem to ensure a timely resolution.

Qualifications

• Associate degree in a related area or equivalent experience in the field.
• Knowledge of commonly used concepts, practices, and procedures within a particular field.
• Experience in providing technical support to end users.
• Ability to work independently and follow established guidelines.
• Excellent customer service orientation and ability to work with users to solve their issues.
• Adaptable to ask questions to better support the user with process and procedures.
• Team player.

Location and Schedule

Temporary position only.

Must live local.

Must be able to work from home on Fridays.

Must be able to interview in person.

Must be able to take CJIS certification training/exam.