Help Desk Support
Primary responsibilities
- Troubleshoot and resolve escalated support issues onsite and remotely
- Ensure support tickets are resolved in accordance with SLAs and company procedures
- Configure hardware/software to customer specifications
- Author and maintain internal support documentation
- Deliver support for desktop computers, laptops, peripherals, and mobile devices
- Install and configure desktop hardware/software using standard procedures
- Collaborate with vendors and internal teams to resolve issues
- Work with various Windows system images and support Windows 11 migration
- Set up and troubleshoot domains, user accounts, and software accounts
- Configure, test, and troubleshoot network connectivity and wireless access
- Perform hardware upgrades and replacements
- Format, install, maintain, and troubleshoot desktop/laptop systems
- Occasionally supplement desk-side support team during vacations or acquisitions
Main duties
- Troubleshoot software packages
- Hardware devices
- Peripherals
- Configure systems per company policies
- Handle sensitive data in accordance with privacy regulations
- Support the company-wide Windows 11 migration project
- Maintain documentation for internal knowledge sharing (e.g., “Tips and Tricks” intranet site)
- Assist with printer troubleshooting in remote field offices
Skills
- Desktop
- Windows 10, Windows 11
- Office 365
- Customer service
- Printer support
- Troubleshooting
- Active directory
- Ticketing system
- Servicenow
- Imaging, refresh, deployment
Top Skills
- Desktop
- Windows 10
- Windows 11
- Office 365
- Customer service
- Printer support
Additional Skills & Qualifications
- Experience working with offshore teams (e.g., 8 L1 techs in India, 4 in Norwell)
- Familiarity with Microsoft Intune and Azure AD (Group Policy not required)
- Strong communication skills, with ability to explain technical issues in layman's terms
- Experience with SharePoint, OneDrive, and proprietary applications (e.g., WinWeb)
- Ability to create and maintain internal knowledge articles
- Printer troubleshooting experience, especially in remote environments
Job Type & Location
This is a Contract position based out of Norwell, MA.
Pay And Benefits
The pay range for this position is $28.00 - $33.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.