Help Desk Support

Roles & Responsibilities

• Provide application and process support for Oracle-based and web-based systems, ensuring data accuracy, system availability, and reliable performance
• Analyze and review technical and operational data to support reporting requirements, ad hoc data requests, and program-level decision making
• Develop and execute SQL queries and scripts to generate reports, validate data, and support ongoing analysis efforts
• Perform database and application analysis to identify data discrepancies, troubleshoot issues, and implement corrective actions
• Support data replication, exchange services, and system interfaces to maintain consistency across environments
• Execute established support processes and policies while assisting in improving workflows and reporting efficiency
• Serve as a liaison between end users, infrastructure teams, and developers to resolve system issues and support enhancements
• Develop and maintain user documentation and standard operating procedures (SOPs) to support system use and process consistency
• Provide Tier II help desk support, including managing and resolving user tickets related to application functionality, data issues, and reporting
• Affiliate with ongoing system improvements, including exposure to PHP scripting, CSS, and Oracle PL/SQL for reporting and analysis

Basic Qualifications

• Citizenship: U.S. Citizenship required; Secret clearance or ability to obtain & maintain
• Education & Years of Experience: Bachelors + 1 year of experience, OR AA/AS & 5+ years of experience, OR High School Diploma & 9+ years of experience. Experience should be in help desk support, application support, or IT support environment

Preferred Qualifications

• Experience supporting Navy or DoD programs
• Experience with Oracle databases, PL/SQL, or database reporting tools
• Familiarity with scripting languages such as Python
• Experience supporting data integration, replication, or DevOps-related activities

Pay

$67,000-$91,000. The salary range posted is based on the national average. The offered rate will be based on the selected candidate’s location, knowledge, skills, abilities, and/or experience, contract affordability, and in consideration of internal parity.

Additional Compensation

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels per internal policy or contractual designation. Additional compensation may be in the form of a sign-on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.

Benefits

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

About the Role

This role combines application support, data analysis, and Tier II help desk responsibilities, with a strong focus on reporting, database performance, and system reliability.

Requirements

The position supports Oracle-based and web-based applications, where the individual will analyze data, fulfill ad hoc reporting requests, and troubleshoot system and data issues impacting users.

Qualifications

This is a highly collaborative, onsite position ideal for someone who enjoys working with data, solving technical problems, and directly supporting end users in a mission-driven environment.

Skills

Experience supporting Navy or DoD programs

Benefits

KBR Benefits : KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.