Help Desk Specialist with Security Clearance

About the role

We are seeking a Help Desk Specialist to support our mission-focused customer. This role involves providing Tier 1 support to end users by utilizing various technical directories and virtual applications.

Responsibilities

• Provide Tier 1 support to end users by utilizing various technical directories and virtual applications.
• Respond to mission-critical needs on an on-call basis (10% of time).
• Communicate effectively and write clearly.
• Familiarize yourself with LAN/WAN and basic hardware terminologies.

Requirements

• Experience troubleshooting general IT-related issues.
• High School diploma or GED.
• Active TS/SCI clearance with Polygraph.
• Preferred: Familiarity with COTS and GOTS applications, experience providing Tier 1 or Tier 2 Help Desk support, experience troubleshooting through technical directories and virtual resources, a Bachelor’s degree in a technical discipline.

Qualifications

• Familiarity with LAN/WAN terminologies.
• Familiarity with basic hardware terminologies.

Skills

• Good communication and writing skills.
• Ability to respond to mission-critical needs on an on-call basis (10%).

Benefits

• Premium Healthcare
• 4 Weeks of PTO
• 11 Paid Holidays
• Gifted 401k
• Profit Sharing
• Paid Training and Admin Time

Pay

The salary range for this position is $55,000 - $65,000. The actual salary will be commensurate with experience.

Schedule

Flexible schedule to accommodate mission-critical needs.