Help Desk Specialist with Security Clearance

Responsibilities

• Troubleshoot hardware, software, and network issues at Tier 2 level.
• Manage and facilitate customer service to deliver NGEN/NGEN-R services to end users.
• Process service request orders.
• Provide management, support and oversight to the lead CTR.

Qualifications

• 5+ years of experience in Information Technology, with 2 years of experience working with the NMCI/CoSC/NGEN/NGEN-R contracts ordering and tracking system.
• Active Secret clearance required.
• Experience with Active Directory, HP Service Manager, and IT service desk processes is essential.

Benefits

BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law.

Pay

Details on pay are not specified in the job description.

Schedule

Details on schedule are not specified in the job description.

Skills

Experience with Active Directory, HP Service Manager, and IT service desk processes is essential.

Company Information

BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.