Help Desk Specialist (Secret Cleared)

Zachary Piper Solutions is seeking a Help Desk Specialist to support mission-critical defense communications and secure operational networks. This position is onsite in Centennial, CO.

About the role

Provide Tier 1 and Tier 2 technical support in a 24/7 operations environment, helping maintain system availability and mission readiness.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, applications, networking, and connectivity issues.
• Manage and prioritize incidents through phone, ticketing, and monitoring systems while ensuring timely resolution.
• Troubleshoot Windows systems, applications, TCP/IP, DNS, VPNs, routing, switching, and secure communications.
• Perform root-cause analysis, track recurring issues, and identify opportunities to improve support processes.
• Document troubleshooting and corrective actions and escalate complex issues to appropriate technical teams.
• Support mission operations and Systems Integration Laboratory (SIL) activities as needed.

Requirements

• 2+ years of experience providing Tier 1/Tier 2 technical support.
• Experience supporting Windows environments, enterprise applications, networking, and ticketing systems.
• Strong troubleshooting, communication, documentation, and customer service skills.
• Bachelor's degree required.
• Active Secret Clearance required.
• Ability to work in a 24/7 operational environment, including assigned shifts.

Pay

Hourly Rate: $30.00 - $44.00/hr depending on experience and shift assignment.

Benefits

• PTO
• Paid Holidays
• Medical, Dental, Vision
• 401(k)
• Sick Leave as required by law