Help Desk Specialist - Secret Clearance

Zachary Piper Solutions is seeking a Help Desk Specialist to join a Federal Program located in Annapolis Junction, MD.

About the role

The Help Desk Specialist will provide technical support to users and clients by triaging, researching, and answering questions regarding the program and systems.

Responsibilities

• Assist customers, troubleshoot problems, and coordinate technical support.
• Handle account creations, account lockouts, and password changes.
• Record events and problems and their resolution in logs.
• Follow up and update customer status and information.
• Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in multiple formats and must be converted to a customer-defined format such as XML for system ingest.

Requirements

• This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
• 1+ years of experience in Helpdesk/ServiceDesk/Call Center or equivalent experience in customer service.
• 1+ years of experience utilizing any Incident Management Ticketing System such as Remedy v20.02, ServiceNow, or other comparable systems.
• Active Secret Security Clearance.

Pay

Salary Range: $40,000+ (flexible based on experience).

Benefits

• Comprehensive benefits including Medical, Dental, and Vision.
• PTO and Sick Leave as required by law.
• Unlimited opportunities for growth.