Help Desk Specialist

Job Description: Help Desk Specialist at Quality Floor Service Summary: Quality Floor Service is seeking a highly skilled and motivated Help Desk Specialist to join our team. As a family owned and operated business, we take pride in delivering top-notch hardwood flooring services to our clients in South Carolina. The ideal candidate will have a passion for providing exceptional customer service and a strong technical background to assist with troubleshooting and resolving IT issues. This is a full-time, remote position with a competitive salary ranging from USD 35-55 per hour. Key Responsibilities: Respond to customer inquiries and provide technical support via phone, email, or chatTroubleshoot and resolve hardware and software issuesInstall and configure computer systems, networks, and peripheralsMaintain accurate records of customer interactions and issue resolutionsCollaborate with team members to identify and implement solutions to recurring technical problemsStay updated with the latest technology trends and provide recommendations for improvementTrain and educate team members on new systems and processes Requirements: Bachelor's degree in Computer Science, Information Technology or related fieldMinimum of 2 years of experience in a help desk or technical support roleExcellent communication and problem-solving skillsProficient in Windows and Mac operating systemsKnowledge of network protocols and basic troubleshooting techniquesAbility to work independently and in a team environmentCustomer-oriented with a strong focus on providing exceptional service Benefits: Competitive salary with potential for growthWork remotely from the comfort of your own homePaid time off and holidaysHealth insurance and retirement benefitsOpportunities for training and professional development Join our team at Quality Floor Service and be a part of a company that values its employees and strives for customer satisfaction. Apply now and take the first step towards a rewarding career in the hardwood flooring industry.