Help Desk Specialist

About the role

The IT Desktop Support Technicians will act as the first point of contact for end users, supporting computing infrastructure across multiple platforms. This role requires strong technical expertise and the ability to operate in a fast-paced, on-site environment.

Responsibilities

• End-user support (calls, emails, walk-ups) for Mac and Windows
• Software installations and troubleshooting
• Hardware support and new image builds
• Incident management (ticket updates and closure via ITSM tools)
• IMAC support (Install, Move, Add, Change)
• OS configuration troubleshooting and resolution
• Software, driver, and add-in reinstallations
• General on-site IT support tasks
• Primary focus on new hire equipment setup for onsite and remote field workers

Requirements

• 0-2 years of end-user support experience
• Strong computer configuration and repair background
• 0-2 years with IT ticketing/incident management systems
• Experience with systems management tools (SMS or equivalent)
• Strong Active Directory experience
• Microsoft 365 (O365) experience beyond basic administration
• PowerShell experience
• Apple Mac hardware/software support experience
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to work independently and manage priorities effectively
• Strong communication, documentation, and training skills
• Ability to lift IT equipment (PCs, servers, etc.)

Pay

$20-25/hour