Help Desk/Mobile Device Technician

Leading with our people, Digital Consultants delivers the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to honesty, trustworthiness, respect, and ethics in everything we do. We are a certified SBA 8(a) small, disadvantaged business supporting multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants offers employees growth opportunities, competitive wages, and a full benefits package.

About the role

The Help Desk/Mobile Device Technician supports US Army North at Fort Sam Houston, San Antonio, TX. This high-visibility role ensures communications capabilities for approximately 900 users operating 1,000 wireless devices (smartphones, tablets, etc.) and provides telephonic support to 300 forward-stationed users across the United States.

Responsibilities

• Provide dedicated service to mobile users by initiating, onboarding, and managing wireless devices under the Department of Defense (DoD) Mobility Unclassified Capability (DMUC) program for approximately 1,000 devices.
• Handle smartphone and tablet onboarding, including identity and encryption certificate management under the PureBred program or its follow-on.
• Safeguard mobile devices in contractor possession and register/maintain accounts on wireless vendor, equipment provider, and government Enterprise Portals (e.g., Apple Business Manager, DISA Storefront).
• Configure devices with correct wireless vendor services, DMUC access, and the Purebred app within 5 working days of request.
• Contact users for device pickup, issue devices, and ensure users sign accountability and terms of use documentation, submitting it to the government within 2 working days.
• Provide informal user training, including accessing DMUC and Purebred, and assist with troubleshooting or restoring non-functional devices.
• Adjust device service features via the wireless vendor’s Portal within 2 working days of user request and COR concurrence.
• Maintain accurate device details (number, service features, ICCID, username, user location) on wireless vendor and government portals.
• Decommission devices on appropriate government and commercial portals, including DSF, DMUC, and ABM.
• Assist users with configuration and management of government Bring Your Own Device (BYOD) solutions for personal mobile devices.
• Manage wireless devices under the DoD Mobility Classified Capability-Secret (DMCC-S) program for smartphones or tablets.
• Support surge requirements 24/7 during key exercises or real-world events.

Requirements

• 1+ years of experience with Mobile Device Management.
• Active Secret clearance.
• High School Diploma or equivalent.
• DoD 8570.01-M IAT Level II certification.

Benefits

• Growth opportunities.
• Competitive wages.
• Full benefits package.