Help Desk (Junior)

About the Role

The Help Desk Technician I supports the mission of the Centers for Disease Control and Prevention by assisting the Service Desk in providing 24/7 IT support to CDC staff. This role supports enterprise IT operations, collaborates with Service Desk personnel, and uses designated IT support tools to deliver responsive technical assistance.

Responsibilities

• Support the Service Desk weekend team.
• Collaborate with other CDC Service Desk staff.
• Assist in providing 24/7 IT support to CDC staff.
• Drive key policies and procedures for IT support.
• Utilize IT support tools provided by the Customer Engagement Branch.
• Provide Windows 11 support.
• Support O365 applications and VPN-related issues.

Requirements

• High school diploma or GED.
• 2+ years of related experience.
• Technical skills with O365 applications and VPN support.

Schedule

• Saturday–Sunday, 5:00 AM–6:00 PM
• Monday–Tuesday, 12:00 PM–9:00 PM
• New employee training schedule: 7:30 AM–4:30 PM for four weeks

Pay

Target pay range: $14.00 - $15.00 per hour. This represents the potential salary range depending on education level, years of experience, and/or certifications, in addition to other position-specific requirements which may impact salary.