Junior Help Desk Specialist

Responsibilities

Aid in providing technical assistance and support related to computer systems, hardware, or software.

Respond to queries, run diagnostic programs, isolate problems, and implement solutions.

Handle email or chat messages for customers seeking help.

Guide customers through the problem-solving process.

Run diagnostic programs to resolve issues.

Follow up with customers to ensure issues are resolved.

Collect feedback from customers regarding system usage.

Create tickets in the approved incident management system for all support calls received or route user support calls to the appropriate IT Help Desk.

Utilize Attempt First Call Resolution (FCR) for all requests received.

Perform first contact account resets, unlock, troubleshoot, and security issue/error resolution.

Assist with other duties as assigned.

Qualifications

• Bachelor’s Degree OR Associate's Degree OR High School Diploma and 1+ years of Information Technology experience OR 3+ years of Military experience OR 1+ years of experience in a government agency work environment
• Relevant experience with the following: Operational experience with ServiceNow, Experience within the Intelligence Community, Exhibit excellent customer service, organizational, and time management skills, Obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire
• TS/SCI clearance required with the ability to obtain CI poly clearance

Preferred Qualifications

• ServiceNow experience
• Active Security + Certification

How You’ll Grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.

We offer on-the-job learning experiences and formal development programs to help our professionals continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware.

Corporate Citizenship

We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.