Help Desk Specialist

Job Duties

• Knowledge of Microsoft Windows 7 and Windows 10 operating systems as provided by the DoD Secure Baseline Host-Army (SBH-A) desktop installation image.
• Knowledge of basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage).
• Knowledge of database procedures used for documenting and querying reported incidents.
• Knowledge and execution disaster recovery continuity of operations plans electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers).
• Knowledge of knowledge base capabilities in identifying the solutions to less common and more complex system problems.
• Knowledge of measures or indicators of system performance and availability.
• Knowledge of systems administration concepts.
• Experience with the operations and processes for diagnosing common or recurring system problems.
• Knowledge of the type and frequency of routine maintenance needed to keep equipment functioning properly.
• Knowledge of workflow automation as it relates to SharePoint Content Management.
• Skill capturing corrective actions in the form of “lessons learned” and submitting documentation required to support Configuration Management (CM).
• Skill simulating or recreating end-user problems with voice, file & print services, desktop and room-based video-teleconferencing, and/or baseline or non-baseline applications to help determine problem root causes.
• Skill in conducting open source research for troubleshooting novel client-level problems.
• Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
• Skill in testing and configuring network workstations and peripherals.
• Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system.
• Skill in SharePoint services; assisting users with setting up sites and content management.
• Skill in creating business workflows in support of SharePoint Administration.

Requirements

• Active Secret Clearance
• Bachelor's Degree or equivalent and 3-5 years of general IT / IS experience.
• Three (3) years of general experience is acceptable with a Master's Degree.
• One (1) year of general experience is required with a PHD.
• Must possess and maintain a current DoD approved Information Assurance (IA) baseline security certification as well as current commercial Computing Environment (CE) certifications for the operating system(s) and/or security related tools/devices they support IAW DoDD 8570.01M, DoDD 8140.01, and Army Regulation 25-2. (Security +)

Qualifications

Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001, ISO 20000-1 & ISO 27001 Certified, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance
• Parking/Travel Reimbursement (metropolitan areas)