Help Desk Specialist

About the role

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Responsibilities

• Provide phone and in-person support to users
• Support users with e-mail, directories, and standard Windows desktop applications
• Troubleshoot applications developed under the contract
• Serve as initial point of contact for hardware/software issues
• Troubleshoot PC and printer problems

Requirements

• 2 years of experience in help desk or technical support
• CompTIA A+ certification
• Experience with Windows desktop applications
• Knowledge of e-mail systems and directories
• PC and printer troubleshooting skills
• Strong customer service and communication skills

Qualifications

• Prior experience supporting DoD or DISA end users
• Active Secret clearance required; Top Secret clearance strongly preferred
• Ability to work on-site at Arlington, VA

Skills

• CompTIA A+ certification
• Experience with DoD help desk ticketing systems
• Familiarity with military network environments and protocols

Benefits

• Health, dental, and vision insurance
• Life insurance
• Short-and-long term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.