Help Desk Specialist

About the role

The Support role draws on a broad skill set to meet and exceed daily challenges. Key responsibilities include resolving daily tickets and tasks, proactively following up with internal and external personnel, and continuously expanding industry knowledge.

Responsibilities

• Resolve daily tickets and tasks
• Proactively follow up with internal and external personnel
• Continuously expand industry knowledge

Requirements

• At least two years of experience with the technologies listed below, whether gained through self-teaching, a degree (BS or BA), or a boot camp.
• XHTML
• CSS
• JavaScript
• Translate mockup designs into HTML pages

Additional Skills

• MVC Framework (CodeIgniter experience a plus)
• MySQL
• LAMP development environment
• Understanding of PHP (including Object Oriented Programming)
• Version control (Git preferred)
• Photoshop
• Design experience

Other Required Skills

• Self-directed
• Strong written and verbal communication
• Ability to develop new and update existing code
• Strong understanding of web standards and usability

Benefits

• Medical, dental, vision
• 401K with company match
• 10 paid holidays
• PTO and vacation time off

Pay

Salary is based on experience.

Schedule

Must be available Tuesday - Saturday, and holidays.