Junior Help Desk analyst

About the role

A boutique investment firm with a focus on long/short equity and private investments is seeking a Junior Help Desk Analyst to join their technology team. This role is ideal for someone looking to build a strong foundation in information technology within a dynamic and supportive environment.

Responsibilities

• Serve as the first point of contact for employees experiencing technical issues.
• Respond to support requests through the help desk ticketing system, email, phone, or in person.
• Diagnose and resolve common issues involving computers, monitors, printers, mobile devices, applications, and connectivity.
• Set up, configure, and maintain laptops, workstations, peripherals, and user accounts.
• Assist with onboarding and offboarding activities, including equipment preparation, access requests, and account updates.
• Document troubleshooting steps, resolutions, and recurring issues in the knowledge base or ticketing system.
• Escalate complex or unresolved problems to senior IT team members and follow issues through resolution.
• Support basic Microsoft 365, identity and access management, networking, and cybersecurity procedures.
• Help maintain accurate hardware and software inventory records.
• Provide clear, patient, and professional service to users with varying levels of technical experience.

Qualifications

• 0–2 years of experience in a help desk, technical support, desktop support, internship, or comparable role.
• Working knowledge of Windows operating systems, common business applications, and basic hardware troubleshooting.
• Experience with a ticketing or IT service-management platform.
• Familiarity with Microsoft 365, Active Directory or Entra ID, basic networking, and endpoint management.
• CompTIA A+, Network+, or a similar certification.
• Bachelor's degree is strongly preferred.

Pay

Pay Rate: $30 – $42/hr