Help Desk / IT Support Specialist (1+ yrs. req. $40-50K)
IT Support Specialist (L1/Help Desk)
Location: Winston-Salem, NC
Salary: $40,000 - $50,000 + Benefits
- Benefits: Medical, Simple IRA w/match, Holidays, PTO
Job Type: Full-Time
Typical Hours: Mon-Fri; 40 hrs. (Flexible) Start Date: ASAP
Sponsorship not available
IT Support Specialist (L1/Help Desk) Description
Our client, a growing North Carolina-based Managed IT Services Provider (MSP), is seeking an IT Support Specialist to join their collaborative team.
IT Support Specialist (L1/Help Desk) Responsibilities
• Respond to client support requests via phone, email, and ticketing system
• Provide Level 1 remote and occasional onsite technical support
• Troubleshoot Windows PCs, Microsoft 365, printers, mobile devices, and basic network connectivity issues
• Perform password resets, user account administration, and basic Active Directory support
• Configure and deploy workstations, laptops, and other end-user hardware
• Document support requests and escalate complex issues as needed
• Assist with new client onboarding, workstation deployments, and day-to-day technical support
IT Support Specialist (L1/Help Desk) Qualifications
• 1+ years of help desk, desktop support, or IT support experience required (MSP experience preferred)
• Strong Windows 10/11 desktop support experience required
• Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory required
• Excellent communication skills with a strong customer service mindset required